IT has become extremely specialized, far more so than most people recognize. We see that everyday in working with our clients. There is an almost universal feeling among the people that we support that anything related to technology is within every IT persons skill set. (There are some truly funny IT stories about that – fodder for a future posting.)
Now, while some of us have truly diverse backgrounds, both in and out of IT, not every IT person is going to be able to solve every issue, nor should they try to. For example, a programmer (very much an IT person) isn’t the person that you are going to call on to design a network. And a network guy isn’t the person you want doing desktop support. And most desktop support staff aren’t really going to be ready to design and build a server system for you. And don’t get me started on printers…
Before anyone objects too strenuously, I should say that there are people out there that can do all of that, but they are few and far between. And most likely they aren’t working for you doing full time computer support. Learning about all the different areas of IT is a full time job itself. And anyone trying to keep up with every advance in every field in IT would quickly run out of hours in a day.
Large companies know this. That’s why they have IT departments. In really large companies those departments are further subdivided: Servers, Networking, Telecom, Application Support, Application Development and Desktop Support (or operations). Those teams of people work together, sometimes shifting between areas, but they all have jobs that are fairly specialized. And they spend all their time learning about new systems and features, testing them and seeing what works and doesn’t before implementing or putting anything into production.
But in smaller companies, there isn’t the luxury of having an IT team with specialists in every field. You generally end up with the IT guy. If you are lucky. If not you have the office computer person (not an IT person, but someone who is more comfortable with computers than the rest of the office) attempting to do the work of an IT person. Sometimes with less than satisfactory results. You aren’t getting the knowledge base that a full team of IT specialists can provide you even with a dedicated IT person. And if you don’t have a dedicated IT staff, then you are taking other people away from their jobs to deal with technical issues, which is hurting your bottom line.
On the other hand, you can have the luxury of a full IT support staff. How?
With Voodoo Networks Full IT Support Services.
What we are doing is providing you with a level of IT expertise that you can’t get with a single in house person by using the benefits of scale and automation. And doing so at a far lower cost than you’d pay for a team that encompasses all of the expertise that we can bring to the table. We have decades of experience in all facets of IT. From networks to servers to support, we’ve got the experience on staff. And working on your IT issues.
While you might only get to know one or two people from Voodoo Networks, rest assured that everyone is contributing. From server specialists to networking specialists to IT strategy folks, we bring our entire team to bear for every client. Regardless of whether you meet them or not (they tend to be happiest in little dark rooms lit up by a dozen monitors…) they are there to support you with all your IT needs.
And all for a price that is often lower than having one IT person on staff, and is almost lower every time after you include your overhead costs.